Based in Massachusetts
The front office for local service businesses.
We help local trades get found, answer every call, and follow up on every job.
Electricians, HVAC companies, plumbers, auto body shops and similar trades. We set up the systems that decide whether a customer finds you, reaches you and turns into a paid job. Done for you, explained in plain words.
- VisibilityFound and chosen on Google and in AI answers
- ReceptionEvery call answered, day or night
- Follow-upEvery lead becomes a job and a review
Visibility: customers and AI can find and choose you.
Most customers look you up before they call. Some search Google or the map, and more and more ask ChatGPT, Claude or Gemini. We make sure what they find is complete, consistent and worth choosing.
Google Business Profile
Every part filled in and kept current: services, the towns you cover, hours and real job photos.
A reviews system
An easy way to ask every customer for a review. We never buy, fake or filter reviews.
Listings cleanup
The same name, address, phone and hours everywhere your business is listed.
A simple, fast website
When you need one: clear pages for what you do and where. If your site already works, we keep it.
AI visibility
We check what ChatGPT, Claude and Gemini say about you, and close the gap with the competitors they recommend.
How AI visibility worksMeasured every month
Fixes go live in 1 to 3 weeks. Google and AI answers take longer, so we measure monthly and show you what moved.
2 of 147
We asked AI who to hire 446 times. 145 of 147 local businesses never came up.
Our study of 147 local service businesses around Billerica, Somerville and Andover: who AI recommended instead, why local shops get skipped, and five things you can do this week.
Read the studyReception: every call gets answered.
When you're on a ladder or under a sink, the phone rings out and the customer calls the next business. Our AI receptionist answers the calls you can't.
"Our water heater is leaking into the basement."
Answered in your business's name. Told the caller it's an AI assistant and the call may be recorded.Answered
Dana R., Somerville. Water heater leaking in the basement. Wants a call back first thing.Urgent
Added to your estimate requests, with a reminder to call Dana back.On your list
Answers in your name
Missed and after-hours calls, answered in your business's name.
Honest from the first sentence
It tells callers it's an AI assistant and that the call may be recorded.
Flags what's urgent
A leak or no heat gets marked urgent, so you know which call to return first.
Sends you a summary right away
The caller's name, number and what they need, as soon as the call ends.
No prices or promises
It never quotes prices or promises arrival times, unless you allow it.
Your phone still rings first
You keep your number. Only the calls you don't pick up go to the receptionist.
Follow-up: every lead becomes a job, every job a review.
Estimate requests get lost between the truck and the kitchen table. We set up one simple place for them, and it does the reminding for you.
One place for requests and customers
A simple system for estimate requests and customers, set up for you and explained in plain words.
Calls and web requests added for you
Missed calls and website requests go in automatically, so nothing slips through.
Reminders on open quotes
A reminder when a quote has gone quiet, so you follow up while the job is still there to win.
A review request after every job
When a job is done, the customer gets a request to leave a review. Every customer, not just the happy ones.
How the stages work together.
Each stage feeds the next. You can start with any one of them and add the others when you're ready.
Visibility brings more calls
More people find you on Google, in AI answers and on the map, and pick you.
Reception catches them
Calls you can't take still get answered, day or night.
Follow-up turns them into jobs
Estimate requests get a reply and open quotes get a nudge, so more of them become paid work.
Finished jobs become reviews
Every customer gets a review request when the job is done.
And new reviews feed Visibility, so the next customer finds you more easily.
An electrician AI had never heard of.
Martinez Electric in Derry, NH had no website, one directory listing and no reviews. Here's everything we did, in public.
Read the case study"I had no website, and when people looked up an electrician in Derry, I wasn't showing up. Goldmark got my site live in four days with my own job photos and fixed my Google profile. It finally looks like the business I actually run."
Before we started
0 of 6AI answers named Martinez Electric. The day after his new site went live, Gemini named him.
Next re-checks
Nov 10Day 30, then Day 60 on Dec 10: the same six questions in ChatGPT, Gemini and Claude, posted word for word.
Martinez Electric is our founding client and joined on special founding-client terms in exchange for sharing his results.
Why owners pick Goldmark.
One team for the whole front office: how customers find you, reach you and become paid jobs.
| What you get | Goldmark Partners | Typical marketing agency | Doing it yourself |
|---|---|---|---|
| Google profile, reviews and listings | Set up and kept current | Often | Your evenings |
| Checks what ChatGPT, Claude and Gemini say about you | Every month | Not usually | If you remember to ask |
| Answers your missed and after-hours calls | AI receptionist | Not usually | Voicemail |
| Follows up on quotes and asks for reviews | Set up for you | Not usually | When you remember |
| Explained in plain words | A plain-English monthly report | Varies | Not needed |
What is AI visibility?
It's whether AI assistants like ChatGPT, Claude and Gemini name your business when someone asks them who to hire, for example "Who's a good electrician in Lowell?" They usually name two or three businesses. We check what they say about you and work on what they rely on: your Google profile, reviews, listings and website. Google treats this as part of SEO, so the fundamentals are the same. More on AI visibility.
Will the receptionist sound like a robot?
It talks in plain, everyday sentences, not a "press 1" menu. It also doesn't pretend to be a person: it tells every caller it's an AI assistant and that the call may be recorded. Then it takes their details, flags anything urgent and sends you a summary right away.
Do I have to change my phone number?
No. You keep your number, and your phone still rings first. Calls you don't pick up forward to the receptionist.
Do you guarantee results?
No. Nobody can honestly guarantee rankings, AI mentions or a number of calls, because Google and the AI companies decide what to show. We measure what changed every month and report it in plain words.
Do I need a new website?
Not always. If your site is clear, quick to load and says what you do and where, we keep it and improve it. If you don't have one, or yours is holding you back, we build a simple, fast one.
Start with a 15‑minute call.
Tell us what's slipping: being found, missed calls or following up. We'll tell you which stage we'd start with, and why.
Or get a free AI visibility check
Tell us your business and town. We'll ask ChatGPT, Claude and Gemini what your customers ask, and show you how often they name you and how many competitors they name instead.
What happens next: leave an email and your score shows up in about a minute, and we email it to you. Leave just a phone number and we'll call you with it. Free, no obligation.
Or email patrick@goldmarkpartners.com or evan@goldmarkpartners.com.