Stage 3 · Follow-up
Every lead becomes a job. Every job becomes a review.
Calls and estimate requests come in while you're busy, and some go quiet. We set up a simple system that keeps track of them, reminds you to follow up on open quotes, and asks every customer for a review when the job is done.
- Set up for you
- Explained in plain words
- A review request after every job
3 things need you today
Water heater replacement. Quote sent 5 days ago, no reply yet.Follow up
Missed call last night. Added by itself, with the call summary.New
Job finished yesterday. Review request sent.Review asked
What we set up.
Four pieces that work together. We set them up around how you already work, and explain them in plain words.
One place for requests and customers
A simple system for estimate requests and customers, so you can see who's waiting on you and who you're waiting on.
Missed calls and web requests, added for you
Calls your receptionist takes and requests from your website go in automatically, with the details already filled in.
Reminders on open quotes
When a quote has gone quiet, you get a reminder to follow up while the job is still there to win.
A review request after every job
When a job is finished, the customer gets a short request to leave a review. Every customer, not just the happy ones.
Why follow-up pays.
You already did the hard part: the customer found you and asked for a price. Follow-up makes sure that work isn't wasted.
Fewer quotes go quiet
A reminder at the right time can be all it takes to turn a "let me think about it" into a booked job.
Nothing falls through
Calls, website requests and quotes in one place, not in your voicemail, your texts and the back of an invoice.
Reviews keep coming
Asking after every job means a steady stream of recent reviews, which helps the next customer find and choose you.
Questions, answered.
Not here? Ask us on a call, or see all questions.
Do I have to learn new software?
Not much. We set up one simple system and show you how to use it, in plain words. Missed calls and website requests go in by themselves, and the reminders come to you.
Which system do you use?
One that is simple and fits how you already work. We choose it with you, set it up for you, and show you how to use it.
Will every customer get a review request?
Yes, after every finished job. Asking only the customers you expect to be happy goes against Google's rules, and we never buy or fake reviews.
Can I start with Follow-up on its own?
Yes. You can start with any one stage. Follow-up works on its own, and it gets more to work with once Visibility and Reception bring in more calls.
Where to go next.
The three stages work best together, but you can start with any one.
Stage
Visibility
Google profile, reviews, listings, a website when needed, and AI visibility.
See VisibilityStage
Reception
An AI receptionist for the calls you miss, in your business's name.
See ReceptionGuide
AI visibility, in plain words
What ChatGPT, Claude and Gemini look at, and how we measure it.
Read the guideStart with a 15‑minute call.
Tell us what's slipping: being found, missed calls or following up. We'll tell you which stage we'd start with, and why.
Or get a free AI visibility check
Tell us your business and town. We'll ask ChatGPT, Claude and Gemini what your customers ask, and show you how often they name you and how many competitors they name instead.
What happens next: leave an email and your score shows up in about a minute, and we email it to you. Leave just a phone number and we'll call you with it. Free, no obligation.
Or email patrick@goldmarkpartners.com or evan@goldmarkpartners.com.